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Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Growth Scout, LLC ("Scout," "we," "us," or "our"), the operator of the Scout RFP Platform available at app.growthscout.ai and growthscout.ai (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Services.

1. Definitions

  • "Company" means the firm or organization that has created a Scout account and is the primary subscriber.

  • "Administrator" means a user designated by the Company to manage the account, users, and settings.

  • "User" means any individual authorized by the Company to access the Services under the Company's account.

  • "Content" means any data, text, files, documents, images, or other materials uploaded, submitted, or created by you or your Users within the Services.

  • "AI-Generated Content" means any text, summaries, proposals, or other output produced by the AI features of the Services.

  • "Subscription" means the paid plan under which the Company accesses the Services.

  • "Subscription Term" means the period during which a Subscription is active.

2. Eligibility and Account Registration

2.1 Eligibility

The Services are intended for business use. You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

2.2 Account Registration

To access the Services, you must create an account and provide accurate, complete, and current information. You agree to maintain and promptly update this information as necessary.

2.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at security@growthscout.ai if you suspect any unauthorized use of your account. Scout is not liable for any loss or damage arising from your failure to maintain account security.

2.4 Company Accounts and User Management

Company Administrators are responsible for managing Users within their account, including granting and revoking access. The Company is responsible for ensuring that all Users comply with these Terms. Any act or omission by a User that would constitute a violation of these Terms is deemed a violation by the Company.

3. Subscriptions, Fees, and Payment

3.1 Subscription Plans

Access to the Services requires a paid Subscription. Current plans and pricing are published at growthscout.ai/pricing. We reserve the right to change pricing with 30 days advance notice to existing subscribers.

3.2 Billing

Subscriptions are billed on a monthly or annual basis as selected at checkout. All fees are charged in advance for the upcoming billing period. You authorize us (or our payment processor) to charge your payment method on a recurring basis until you cancel.

3.3 Agent Credits

Certain features (including AI-powered RFP discovery and crawl features) consume Agent Credits purchased separately. Credits are non-refundable and expire 12 months from the date of purchase. Auto-replenishment, where enabled, triggers when your credit balance falls below the threshold specified in your account settings.

3.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities, excluding taxes on Scout's net income.

3.5 Late Payment

If your payment method fails or a payment is past due, we may suspend your access to the Services until payment is received. Accounts suspended for more than 30 days may be terminated and data may be deleted in accordance with our data retention policy.

3.6 No Refunds

All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We do not provide refunds or credits for partial months of service, unused features, or account downgrades.

3.7 Free Trials

If we offer a free trial, you may use the Services without charge for the trial period. At the end of the trial, you will be charged for the Subscription you selected unless you cancel before the trial ends.

4. Acceptable Use

4.1 Permitted Use

You may use the Services solely for your legitimate internal business purposes in connection with RFP management, proposal generation, and related activities. The Services are designed for use by architecture, engineering, and construction firms and similar professional service organizations.

4.2 Prohibited Conduct

You agree not to, and not to permit any User to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation

  • Upload, submit, or transmit any Content that infringes, misappropriates, or violates any third-party intellectual property rights, privacy rights, or other rights

  • Upload malicious code, viruses, ransomware, or any software designed to damage, intercept, or interfere with the Services or any systems

  • Attempt to gain unauthorized access to any part of the Services, other accounts, or Scout's systems or networks

  • Use automated tools, bots, scrapers, or crawlers to access the Services except through our officially supported APIs or features

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services or underlying AI models

  • Resell, sublicense, or make the Services available to any third party outside your Company account without our express written consent

  • Use the Services to develop a competing product or service

  • Interfere with or disrupt the integrity or performance of the Services or any third-party systems

  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

  • Circumvent any usage limits, access controls, or security features of the Services

  • Use the Services to generate, transmit, or store content that is defamatory, obscene, harassing, fraudulent, or otherwise objectionable

4.3 Responsibility for Content

You are solely responsible for all Content uploaded, created, or transmitted through your account. Scout does not pre-screen Content but reserves the right to remove Content that violates these Terms or that we reasonably believe may create legal liability for Scout or others.

5. Intellectual Property

5.1 Scout's Intellectual Property

The Services, including all software, technology, interfaces, design, graphics, text, and documentation, are owned by Scout or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services beyond the limited license described in Section 5.3.

5.2 Your Content

You retain all ownership rights in your Content. By uploading or submitting Content to the Services, you grant Scout a worldwide, non-exclusive, royalty-free license to use, copy, process, store, and transmit your Content solely as necessary to provide and operate the Services for your account. This license does not permit Scout to share your Content with other customers or use your Content to train AI models for other customers. Scout will not sell your Content.

5.3 License to Use the Services

Subject to your compliance with these Terms and payment of applicable fees, Scout grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your Subscription Term for your internal business purposes.

5.4 AI-Generated Content

Subject to the restrictions in these Terms, you own the AI-Generated Content produced by the Services for your account, to the extent permitted by applicable law. You acknowledge that AI-generated outputs may not be fully protectable by copyright under current law, and that similar outputs may be generated for other customers. Scout makes no representation regarding the ownership or protectability of AI-Generated Content.

5.5 Feedback

If you provide suggestions, feedback, or ideas about the Services ("Feedback"), you grant Scout a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that Feedback into the Services without any obligation to you.

5.6 Scout Trademarks

"Scout," "Scout RFP Platform," "Growth Scout," the Scout logo, and related marks are trademarks or service marks of Growth Scout, LLC. You may not use these marks without our prior written consent.

6. Artificial Intelligence Features

6.1 Nature of AI Features

The Services use large language model AI (powered by the Anthropic Claude API) to generate proposal drafts, parse documents, and assist with content creation. AI features are provided as productivity tools to assist your team, not as substitutes for professional judgment.

6.2 No Warranty on AI Output

AI-Generated Content is provided "as is" for your team's review and editing. Scout does not warrant that AI-Generated Content is accurate, complete, error-free, appropriate for submission, or fit for any particular purpose. All AI-Generated Content must be reviewed, verified, and approved by qualified personnel before use or submission.

6.3 Your Responsibility for Submissions

You are solely responsible for the content of any proposal or document submitted to a client, government agency, or other party, regardless of whether that content was assisted by AI features. Scout is not responsible for the outcome of any proposal submission, bid, procurement process, or contract award.

6.4 Prohibited AI Uses

You may not use AI features to generate content that is false, misleading, defamatory, or designed to deceive. You may not attempt to manipulate, "jailbreak," or misuse the AI features to produce outputs that violate these Terms, applicable law, or Anthropic's usage policies.

6.5 Third-Party AI Provider

The AI features are powered by the Anthropic API. Your use of AI features is subject to Anthropic's Terms of Service and Acceptable Use Policy in addition to these Terms.

7. Confidentiality

7.1 Mutual Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Services ("Confidential Information"), and to use such information only as necessary to fulfill obligations under these Terms.

7.2 Your Content as Confidential

Scout treats your Content as Confidential Information. Scout will not access, use, or disclose your Content except as necessary to provide the Services, respond to your support requests, comply with legal obligations, or as otherwise described in our Privacy Policy.

7.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was already known to the receiving party without restriction; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives reasonable prior notice where permitted.

8. Data and Security

8.1 Data Processing

By using the Services, you authorize Scout to process your Content and personal data as described in our Privacy Policy. For customers subject to GDPR or similar regulations, a Data Processing Agreement is available upon request at privacy@growthscout.ai.

8.2 Security Measures

Scout implements reasonable technical and organizational measures to protect your data. These include encrypted connections (HTTPS/TLS), tenant-level data isolation enforced at the database level, and access controls. You acknowledge that no security measures are perfect or impenetrable.

8.3 Your Security Responsibilities

You are responsible for the security of your Users' credentials, for ensuring Users comply with these Terms, and for configuring your account settings appropriately. You are responsible for maintaining appropriate backups of any Content you consider critical.

8.4 Security Incidents

In the event of a security incident that we reasonably believe affects your data, we will notify you as required by applicable law and cooperate with your reasonable investigation requests.

9. Availability and Support

9.1 Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. Scheduled maintenance, emergency patches, third-party outages, and factors outside our control may result in downtime. We will endeavor to provide advance notice of scheduled maintenance.

9.2 Modifications to the Services

We reserve the right to modify, update, or discontinue any feature or aspect of the Services at any time. We will provide reasonable advance notice of material changes that significantly reduce functionality.

9.3 Support

We provide support via email at support@growthscout.ai. Response times and support scope may vary by subscription plan.

10. Third-Party Services and Integrations

The Services may integrate with or link to third-party services (including Google Drive, Airtable, SharePoint, HubSpot, and others). These integrations are provided for convenience. Scout is not responsible for the availability, accuracy, content, security, or privacy practices of any third-party service. Your use of third-party services is governed by their respective terms and policies. Scout disclaims all liability arising from your use of third-party integrations.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SCOUT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

  • WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

  • WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

  • WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, AI-GENERATED OUTPUT, OR INFORMATION PROVIDED THROUGH THE SERVICES

  • WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, INCLUDING WINNING ANY BID, PROPOSAL, OR CONTRACT

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SCOUT OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

12.1 IN NO EVENT WILL SCOUT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF SCOUT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 SCOUT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SCOUT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12.3 THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF THE REMEDIES AVAILABLE UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.

12.4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Scout and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Services in violation of these Terms

  • Your Content, including any claim that your Content infringes any third-party right

  • Any proposal, submission, bid, or document created using the Services and submitted by you to any third party

  • Your violation of any applicable law or regulation

  • Any dispute between you and a third party arising from your use of the Services

14. Term and Termination

14.1 Term

These Terms are effective from the date you first accept them and continue until your Subscription is terminated.

14.2 Termination by You

You may cancel your Subscription at any time through your account settings or by contacting support@growthscout.ai. Cancellation takes effect at the end of the current billing period. You will not receive a refund for any prepaid fees.

14.3 Termination by Scout

We may suspend or terminate your access to the Services, with or without notice, if:

  • You materially breach these Terms and fail to cure the breach within 10 days of written notice (where cure is possible)

  • You fail to pay fees when due and do not cure within 10 days of notice

  • We are required to do so by law or court order

  • We reasonably believe continued access poses a security risk or legal liability

We may terminate the Services entirely with 30 days notice.

14.4 Effect of Termination

Upon termination, your license to use the Services ends immediately. We will retain your data for 90 days following termination, during which you may request an export. After 90 days, your data will be permanently deleted. Sections that by their nature should survive termination will survive, including Sections 5 (Intellectual Property), 7 (Confidentiality), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), and 16 (Governing Law).

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or a prominent notice within the platform at least 14 days before the changes take effect. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Services before the effective date.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws principles.

16.2 Informal Resolution

Before filing any formal legal action, both parties agree to attempt to resolve disputes informally. You may contact us at legal@growthscout.ai. We will attempt to resolve the dispute within 30 days.

16.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Charleston, South Carolina, or remotely by mutual agreement. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

16.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND SCOUT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims of more than one person and may not preside over any form of class or representative proceeding.

16.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration, including claims related to intellectual property infringement or unauthorized use of the Services.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or subscription confirmations, constitute the entire agreement between you and Scout regarding the Services and supersede all prior agreements or understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Scout's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Scout's prior written consent. Scout may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit permitted successors and assigns.

17.5 Force Majeure

Scout will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, internet outages, third-party service failures, or government actions.

17.6 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Scout.

17.7 Notices

Notices from Scout to you will be sent to the email address associated with your account. Notices from you to Scout must be sent to legal@growthscout.ai and are effective upon receipt.

17.8 Export Compliance

You agree to comply with all applicable export control laws and regulations. You represent that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. government restricted party list.

18. Contact Information

For legal notices and questions about these Terms:

Growth Scout, LLC Email: legal@growthscout.ai Support: support@growthscout.ai Website: growthscout.ai

These Terms of Service were last updated on May 28, 2026.